Effective Date: 4/7/2025

This Privacy Policy explains how we collect, use, store, and disclose your information when you use our board connection and firmware-checking app (the “App” or “Service”) for Blast Off.

1. Information We Collect

Minimal Personal Information

    •    Board Name: Collected when you rename your board.

    •    Interaction Data: App usage and diagnostic logs to help us maintain and improve the Service.

Non-Personal Information

    •    Device information, usage statistics, and other analytics data that do not identify you personally.

2. How We Collect Your Information

    •    App Interactions: When you connect your board, check firmware versions, or rename your board, we collect data on these actions to ensure the Service functions correctly and remains reliable.

3. How We Use Your Information

    •    Core Functionality: We use the information you provide (like board name) to personalize and maintain your board’s connection and firmware details.

    •    Analytics and Improvements: Diagnostic and usage data help us identify issues, enhance features, and improve overall performance.

Note: We do not use or sell your information for marketing, targeted advertising, or unrelated third-party purposes.

4. Data Sharing and Disclosure

    •    Service Providers: We may rely on trusted third-party vendors (e.g., cloud hosting) to operate certain app features. These vendors are contractually obligated to protect your information.

    •    Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes.

5. Data Storage and Security

    •    Storage: Your data is stored in secure databases.

    •    Security Measures: We use industry-standard encryption and safeguards to protect against unauthorized access.

    •    Retention: We keep your data only as long as needed to provide the Service or comply with legal obligations. If you delete your account, we will remove or anonymize your data within a reasonable timeframe.

6. Your Rights and Choices

    •    Access and Update: You can update board information at any time within the App.

    •    Deletion: You may remove the App or request deletion of any associated data by contacting us at the email below.

    •    Opt-Out: If there is any optional data collection, you can opt out by contacting us directly.

7. International Users

If you use the App outside your country of residence, your information may be transferred and processed in countries with different data protection laws. By using the App, you consent to these transfers, and we take steps to ensure your data is adequately protected.

8. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove the data and terminate any associated account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you at the email address on file before changes take effect. We encourage you to review this Policy periodically to stay informed of any updates.

10. Contact Us

If you have questions, concerns, or wish to exercise any of your privacy rights, please contact us at:

PRODUCT SERVICING

XR General Hospital proudly stands with Boosted Board owners. All components sent in for service are subject to evaluation and accurate repair quotes will be adjusted and communicated to the customer before procedures begin.

Repair fees are due upon completion. All completed repair cases that have not been paid after 90 days of notification to the customer are considered to be abandoned.

Upon sending in hardware, the customer agrees that they are knowledgeable on battery maintenance and safety procedures. This includes but is not limited to: 

• Proper storage of the battery at nominal voltage during periods of long term storing. 

• Proper storage placement in a dry, temperature controller environment. 

• Batteries with a built in BMS are recharged to 50% every two months. 

• Removal of battery prior to cleaning the vehicle with water. 

• Following all included procedures listed in informational guides sent with products. 

• Maintaining battery life through proper charging procedures. 

For more information on proper battery maintenance click here.

MANUFACTURER RATINGS

All ratings, including rated capacity, max pulse discharge current, and continuous max discharge current are determined by the manufacturer.

XR General Hospital does not certify or otherwise guarantee the validity of these ratings or the suitability of these batteries for any particular application.

Purchaser agrees that responsibility for verifying ratings and validity of battery for any application lies solely with the purchaser, and that choosing the wrong lithium ion battery can result in severe personal injury or even death. Purchaser agrees that XR General Hospital accepts no responsibility should battery prove unsuitable, unsafe, or otherwise unfit for their use. If battery is purchased for resale, purchaser agrees to forward all warnings to buyer, and assume responsibility for such.

WARRANTY AND SERVICE

Every battery comes with a 12 month Manufacturers Warranty. Manufacturing defects are serviced free of charge for up to one year from the date of delivery. Issues deemed to not be at the fault of the manufacturer can still be serviced but there may be additional fees applied. We will accept a product for service for up to two years from the date of delivery. Customers will pay shipping on service for products unless otherwise specified by an XR General Hospital agent. Customers outside of the contiguous United States will pay for shipping regardless of time since receiving product. Service cannot be guaranteed for customers outside of the contiguous United States.

BATTERY WARNING

WARNING: LITHIUM ION BATTERIES MAY EXPLODE OR BURN DUE TO IMPROPER USE. USING THESE BATTERIES FOR PURPOSES NOT INTENDED BY THE MANUFACTURER MAY CAUSE SEVERE INJURY AND DAMAGE.

YOU MUST BE 18 YEARS OR OLDER TO PURCHASE

All rechargeable batteries have inherent risks under any circumstance. Use caution when working with Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells (together "Rechargeable Batteries"), as they have dangerous charging characteristics and are known to explode or burn if mishandled. A purchaser and user of Rechargeable Batteries should educate themselves on Rechargeable Batteries, especially as to charging, discharging, assembly and storage. Learn more about proper storage and care for rechargeable batteries here: http://batteryuniversity.com/. We are not responsible for any damage caused by misuse or mishandling of Rechargeable Batteries. You shall indemnify and hold XR General Hospital, its directors, officers, partners, contractors, licensors, employees, and agents harmless from and against all claims, demands, damages, liabilities, losses and expenses, including reasonable attorney’s fees, relating directly or indirectly to the products purchased.

Here are a few tips:

• Always charge these batteries on and within fire-proof material.

• Never leave Rechargeable Batteries in a recharging station unattended.

• Do not use any Rechargeable Battery or charger if any visible damage is present, or if known mishandling, accidental or otherwise, has occurred.

• Always store and transport rechargeable cells in a safe, non-conductive container.

• Properly dispose of all battery cells and chargers in accordance to local laws and mandates (if you're unsure, call your local municipality).

• If a Rechargeable Battery overheats, hisses, or bulges, immediately quarantine the battery from any combustible materials. Ideally, take the battery outside.

• If a Rechargeable Battery catches fire, the FAA recommends pouring water or soda on the battery and surrounding areas. Ideally, use a foam extinguisher to quell the fire.

PRODUCT SERVICING

XR General Hospital proudly stands behind its products and will always service a product if it has been found to be at the fault of the manufacturer and that the customer has taken proper care of the product. 

Upon purchase the customer agrees that they are knowledgeable on battery maintenance and safety procedures. This includes but is not limited to: 

• Proper storage of the battery at nominal voltage during periods of long term storing. 

• Proper storage placement in a dry, temperature controller environment. 

• Batteries with a built in BMS are recharged to 50% every two months. 

• Removal of battery prior to cleaning the vehicle with water. 

• Following all included procedures listed in informational guides sent with products. 

• Maintaining battery life through proper charging procedures. 

For more information on proper battery maintenance click here.

MANUFACTURER RATINGS

All ratings, including rated capacity, max pulse discharge current, and continuous max discharge current are determined by the manufacturer.

XR General Hospital does not certify or otherwise guarantee the validity of these ratings or the suitability of these batteries for any particular application.

Purchaser agrees that responsibility for verifying ratings and validity of battery for any application lies solely with the purchaser, and that choosing the wrong lithium ion battery can result in severe personal injury or even death. Purchaser agrees that XR General Hospital accepts no responsibility should battery prove unsuitable, unsafe, or otherwise unfit for their use. If battery is purchased for resale, purchaser agrees to forward all warnings to buyer, and assume responsibility for such.

Effective Date: 4/7/2025

This Privacy Policy explains how we collect, use, store, and disclose your information when you use our board connection and firmware-checking app (the “App” or “Service”) for BERT Client.

1. Information We Collect

Minimal Personal Information

    •    Board Name: Collected when you rename your board.

    •    Interaction Data: App usage and diagnostic logs to help us maintain and improve the Service.

Non-Personal Information

    •    Device information, usage statistics, and other analytics data that do not identify you personally.

2. How We Collect Your Information

    •    App Interactions: When you connect your board, check firmware versions, or rename your board, we collect data on these actions to ensure the Service functions correctly and remains reliable.

3. How We Use Your Information

    •    Core Functionality: We use the information you provide (like board name) to personalize and maintain your board’s connection and firmware details.

    •    Analytics and Improvements: Diagnostic and usage data help us identify issues, enhance features, and improve overall performance.

Note: We do not use or sell your information for marketing, targeted advertising, or unrelated third-party purposes.

4. Data Sharing and Disclosure

    •    Service Providers: We may rely on trusted third-party vendors (e.g., cloud hosting) to operate certain app features. These vendors are contractually obligated to protect your information.

    •    Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes.

5. Data Storage and Security

    •    Storage: Your data is stored in secure databases.

    •    Security Measures: We use industry-standard encryption and safeguards to protect against unauthorized access.

    •    Retention: We keep your data only as long as needed to provide the Service or comply with legal obligations. If you delete your account, we will remove or anonymize your data within a reasonable timeframe.

6. Your Rights and Choices

    •    Access and Update: You can update board information at any time within the App.

    •    Deletion: You may remove the App or request deletion of any associated data by contacting us at the email below.

    •    Opt-Out: If there is any optional data collection, you can opt out by contacting us directly.

7. International Users

If you use the App outside your country of residence, your information may be transferred and processed in countries with different data protection laws. By using the App, you consent to these transfers, and we take steps to ensure your data is adequately protected.

8. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove the data and terminate any associated account.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you at the email address on file before changes take effect. We encourage you to review this Policy periodically to stay informed of any updates.

10. Contact Us

If you have questions, concerns, or wish to exercise any of your privacy rights, please contact us at:

WARRANTY AND SERVICE

Every BERT V1 comes the following guarantee: If BERT V1 is unable to successfully reset at least one (1) Boosted B2XR (XR) battery, then the customer is entitled for a refund of the original MSRP. Shipping fees will not be refunded.

BERT V1 Manufacturing defects are serviced free of charge for up to one year from the date of delivery. Issues deemed to not be at the fault of the manufacturer can still be serviced but there may be additional fees applied. We will accept a product for service for up to two years from the date of delivery. Customers will pay shipping on service for products unless otherwise specified by an XR General Hospital agent. Customers outside of the contiguous United States will pay for shipping regardless of time since receiving product. Service cannot be guaranteed for customers outside of the contiguous United States.

BATTERY WARNING

WARNING: LITHIUM ION BATTERIES MAY EXPLODE OR BURN DUE TO IMPROPER USE. USING THESE BATTERIES FOR PURPOSES NOT INTENDED BY THE MANUFACTURER MAY CAUSE SEVERE INJURY AND DAMAGE.

YOU MUST BE 18 YEARS OR OLDER TO PURCHASE

All rechargeable batteries have inherent risks under any circumstance. BERT V1 is intended to be a safe and simple way for Boosted Board customers to reset their Red Light Of Death XR batteries. XR General Hospital has purposefully built in safeguards to prevent harm and property damage. It is the responsibility of the customer to use caution when working with Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells (together "Rechargeable Batteries"), as they have dangerous charging characteristics and are known to explode or burn if mishandled. A purchaser and user of Rechargeable Batteries should educate themselves on Rechargeable Batteries, especially as to charging, discharging, assembly and storage. Learn more about proper storage and care for rechargeable batteries here: http://batteryuniversity.com/. We are not responsible for any damage caused by misuse or mishandling of Rechargeable Batteries. You shall indemnify and hold XR General Hospital, its directors, officers, partners, contractors, licensors, employees, and agents harmless from and against all claims, demands, damages, liabilities, losses and expenses, including reasonable attorney’s fees, relating directly or indirectly to the products purchased.

Here are a few tips:

• Do not knowingly override safeguards built into BERT V1 and BERT Client.

• Do not attempt to open BERT V1.

• Always charge these batteries on and within fire-proof material.

• Never leave Rechargeable Batteries in a recharging station unattended.

• Do not use any Rechargeable Battery or charger if any visible damage is present, or if known mishandling, accidental or otherwise, has occurred.

• Always store and transport rechargeable cells in a safe, non-conductive container.

• Properly dispose of all battery cells and chargers in accordance to local laws and mandates (if you're unsure, call your local municipality).

• If a Rechargeable Battery overheats, hisses, or bulges, immediately quarantine the battery from any combustible materials. Ideally, take the battery outside.

• If a Rechargeable Battery catches fire, the FAA recommends pouring water or soda on the battery and surrounding areas. Ideally, use a foam extinguisher to quell the fire.

PRODUCT SERVICING

XR General Hospital proudly stands behind its products and will always service a product if it has been found to be at the fault of the manufacturer and that the customer has taken proper care of the product. 

Upon purchase the customer agrees that they are knowledgeable on battery maintenance and safety procedures. This includes but is not limited to: 

• Proper storage of the battery at nominal voltage during periods of long term storing. 

• Proper storage placement in a dry, temperature controller environment. 

• Batteries with a built in BMS are recharged to 50% every two months. 

• Removal of battery prior to cleaning the vehicle with water. 

• Following all included procedures listed in informational guides sent with products. 

• Maintaining battery life through proper charging procedures. 

For more information on proper battery maintenance click here.

MANUFACTURER RATINGS

All ratings, including rated capacity, max pulse discharge current, and continuous max discharge current are determined by the manufacturer.

XR General Hospital does not certify or otherwise guarantee the validity of these ratings or the suitability of these batteries for any particular application.

Purchaser agrees that responsibility for verifying ratings and validity of battery for any application lies solely with the purchaser, and that choosing the wrong lithium ion battery can result in severe personal injury or even death. Purchaser agrees that XR General Hospital accepts no responsibility should battery prove unsuitable, unsafe, or otherwise unfit for their use. If battery is purchased for resale, purchaser agrees to forward all warnings to buyer, and assume responsibility for such.